Monica.cash (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including but not limited to the Monica.cash mobile application and website (collectively, the “Service”).
By accessing or using the Service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue the use of our Service immediately.
1. Information We Collect
1.1 Personal Information
We collect information that can identify you personally, including but not limited to:
Full name
Email address
Phone number
Date of birth
Identification documents (e.g., BVN, NIN, driver’s license)
Bank account details (for withdrawals and deposits)
This information is required for creating accounts, facilitating transactions, and complying with regulatory requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering) policies.
1.2 Transactional Information
Details of your transactions, including crypto-to-naira conversions, bill payments, airtime purchases, and virtual card usage, are collected to provide a seamless user experience and ensure compliance with applicable financial regulations.
1.3 Device and Log Data
We automatically collect device-specific and log information, such as:
Device type and operating system
IP address and geolocation
Browser type and version
Access times and dates
Pages viewed and time spent on our Service
This information helps us analyze user behavior, troubleshoot issues, and improve our Service.
1.4 Cookies and Similar Technologies
We use cookies and similar technologies to enhance your user experience. Cookies store small amounts of data on your device, enabling features like remembering login credentials or preferences. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, improve, and personalize the Service.
To facilitate secure transactions, including crypto conversions, bill payments, and virtual card issuance.
To verify your identity and prevent fraud.
To comply with legal and regulatory requirements, including AML and CTF (Counter-Terrorist Financing) laws.
To send transactional notifications, including rate updates, account activity alerts, and promotional offers.
To respond to user inquiries and provide customer support.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:
3.1 Service Providers
We engage trusted third-party providers to perform certain services on our behalf, such as payment processing, identity verification, and data analytics. These providers are bound by strict confidentiality agreements and can only use your information to fulfill the contracted services.
3.2 Legal Obligations
We may disclose your information to government authorities, regulators, or law enforcement if required by law, regulation, or court order, or to protect the rights and safety of Monica.cash, its users, or the public.
3.3 Business Transactions
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity as part of the transaction.
4. Data Security
We take data security seriously and employ advanced measures to protect your information:
Encryption of sensitive data during transmission and storage.
Regular security audits and vulnerability assessments.
Multi-factor authentication (MFA) to safeguard account access.
Biometric login options for enhanced security.
While we strive to implement robust security measures, no system is entirely immune to breaches. In the unlikely event of a breach, we will notify affected users promptly and work to mitigate the issue.
5. Your Rights
You have the following rights regarding your data:
Access and Correction: Request access to your personal information and correct inaccuracies.
Data Portability: Receive your data in a structured, machine-readable format.
Deletion: Request deletion of your personal information, subject to legal or regulatory retention requirements.
Marketing Preferences: Opt out of receiving promotional communications.
To exercise these rights, contact us at support@monica.cash
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Transactional data may be retained for audit, compliance, and legal purposes.
7. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing any information.
8. Leaderboard and Public Features
If you participate in features like the leaderboard, only partial or anonymized information (e.g., the first four letters of your name) will be displayed publicly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant updates will be communicated via email or in app notifications. The updated policy will also be available on our website with the revised date at the top.
If you have any questions about this Privacy Policy, please contact us.